Returns & withdrawal

Withdraw online

Use “Withdraw from contract here”, linked at the bottom of every page and on your order page. Enter your order number and the email you ordered with, choose the whole order or some items, check your statement and press “Confirm withdrawal”. We email you a receipt straight away with what you sent and the date and time we received it. The function is available for the whole withdrawal period.

Your right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Develop Chain Platform S.R.L., Strada Cumpene Cociobi nr. 25, Slătioara, județul Vâlcea, Romania, hello@snoopers.ro) of your decision by an unequivocal statement: with the online function above, by email or by letter. You may use the model withdrawal form below, but it is not obligatory. It is enough that you send your notice before the period has expired.

Effects of withdrawal

We reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after we are informed of your decision. We use the same means of payment you used, unless you expressly agree otherwise. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

Send the goods back without undue delay and no later than 14 days after telling us, to: Strada Cumpene Cociobi nr. 25, Slătioara, județul Vâlcea, Romania. You bear the direct cost of returning the goods. You are only liable for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exceptions

The right of withdrawal does not apply to goods made to your specifications or clearly personalised — for example a custom size or colour that isn’t offered in the shop. All standard colours and sizes can be returned.

Model withdrawal form

To: Develop Chain Platform S.R.L., Strada Cumpene Cociobi nr. 25, Slătioara, județul Vâlcea, Romania, hello@snoopers.ro

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ____

Ordered on ____ / received on ____

Name of consumer(s): ____

Address of consumer(s): ____

Signature of consumer(s) (only if this form is notified on paper): ____

Date: ____