Terms & conditions

1. Who we are

These terms apply to purchases from the online shop of Develop Chain Platform S.R.L., Strada Cumpene Cociobi nr. 25, Slătioara, județul Vâlcea, Romania, VAT ID RO38686420, trade register no. J38/743/2022, email hello@snoopers.ro (“we”).

2. Your order and the contract

Product pages are an invitation to order. By clicking “Order with obligation to pay” you make a binding offer. We confirm receipt by email straight away; the contract is concluded when we confirm the order or start printing it, whichever is first.

Every piece is made to order. If we can’t make an item, we tell you within two working days and refund any payment in full.

3. Prices and payment

All prices are in lei (RON) and include VAT. For now we deliver only to addresses in Romania. Delivery costs are shown in the cart before you order.

Payment is processed by Stripe (cards, Apple Pay, Google Pay and other methods shown at checkout). We never receive your full card details.

Refunds (after a withdrawal, a cancellation or a complaint) go back to the payment method you used, unless we expressly agree otherwise. We email you when we send a refund; banks usually show it within 5–10 working days.

4. Production and delivery

We dispatch within the time stated on the product page (usually 1–3 working days), by registered letter or to an easybox locker, with tracking, to the address or locker you chose. Delivery options and times are listed on the Shipping & delivery page. Risk passes to you when you, or someone you named, take physical possession of the order.

5. Right of withdrawal

As a consumer you may withdraw from the contract within 14 days of receiving the goods, without giving a reason. The quickest way is the “Withdraw from contract here” function, linked at the bottom of every page and on your order page: you enter your order number and email, choose the items and confirm, and we email you a receipt straight away with the date and time we received your withdrawal. You can also write to us. Details, exceptions and the model withdrawal form are on the Returns & withdrawal page.

6. Legal guarantee

You have the statutory guarantee of conformity for two years from delivery (Romanian Government Emergency Ordinance 140/2021 implementing Directive (EU) 2019/771): free repair or replacement, or else a price reduction or refund. If you choose repair, the guarantee for the product is extended by 12 months (Directive (EU) 2024/1799). The EU's harmonised notice on the legal guarantee is on the Legal guarantee page. Visible layer lines and small colour variations between print batches are characteristics of 3D-printed products, not defects.

7. Using Ribbo

Ribbo protects USB-C cables from bending sharply at the plug: use it as shown on the product page. It prevents wear but doesn’t repair a damaged cable: if the insulation is already cracked or wires show, replace the cable. Contains small parts: keep away from children under 3.

8. Complaints and disputes

Contact us first at hello@snoopers.ro; we reply within 14 days. You may also turn to the Romanian National Authority for Consumer Protection (ANPC, anpc.ro) and its alternative dispute resolution service (SAL), which takes complaints online at reclamatiisal.anpc.ro.

9. Applicable law

Romanian law applies. If you are a consumer living in another EU country, you keep the protection of the mandatory consumer rules of that country.